Substitute leadership…

((/dotclear/public/punaise.JPG|Punaise|L|Punaise, aoû 2009)){{Eliminate slogans, exhortations, and targets asking for zero defects or new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force. Eliminate numerical goals, numerical quotas, and management by objectives. Substitute leadership.}}%%% %%%  »W. Edwards Deming »

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